Privacy Policy
Your trust is our most valuable asset. Learn how we handle your data with the highest standards of security and transparency.
1. Introduction
Health Max Diagnostic Pvt. Ltd. ("HMD Labs", "we", "us", or "our") operates the HMD Labs website and mobile applications. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.
By using HMD Labs' services, you agree to the collection and use of information in accordance with this policy. As an NABL accredited laboratory, we adhere to stringent data privacy and security standards mandated for healthcare providers in India.
2. Information We Collect
We collect several types of information for various purposes to provide and improve our service to you:
Personal Data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
- Name, Age, and Gender
- Email address and Phone number
- Residential address for home collection services
- Identity proof (where required by law or specific tests)
Health Information
As a diagnostic service provider, we collect health-related data, including:
- Doctor's prescriptions and clinical history
- Biological samples (Blood, Urine, etc.)
- Test results and diagnostic reports
3. How We Use Your Information
HMD Labs uses the collected data for various purposes:
- To provide diagnostic testing and laboratory services.
- To process and deliver your diagnostic reports via physical copy, email, or our portal.
- To schedule home collection visits and manage logistics.
- To notify you about your sample status and report availability.
- To provide customer support and respond to inquiries.
- To comply with regulatory and legal requirements (e.g., NABL guidelines, health department reporting).
4. Data Security
The security of your data is important to us. We implement industry-standard security measures to protect your personal and health information. All diagnostic reports are stored in encrypted environments and access is restricted to authorized personnel only.
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. However, our systems are regularly audited as part of our NABL accreditation process.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: